This Privacy Policy outlines how HairCraftAcademy (referred to as "the Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make purchases from HairCraftAcademy.com (referred to as "the Site") or communicate with us in any other way (collectively referred to as "the Services"). In this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected according to this Privacy Policy.
Please read this Privacy Policy carefully. By accessing and using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other necessary steps as required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
Types of Personal Information We Collect
The types of personal information we obtain about you depend on your interactions with our Site and use of our Services. When we refer to "personal information," we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information Directly Submitted by You
Information that you directly provide to us through our Services may include:
- Basic contact details such as your name, address, phone number, and email.
- Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information, including your username, password, and security questions.
- Shopping information, including the items you view, add to your cart, or add to your wishlist.
- Customer support information, including the information you include in your communications with us, such as when sending a message through the Services.
Some features of the Services may require you to provide certain information directly. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information Collected through Cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interactions with the Services.
Information Obtained from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments and fulfill your orders, as required by our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties, nor are we responsible for any third party's policies or practices. For more information, please refer to the section below titled "Third Party Websites and Links."
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
- Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing communications, advertising, and promotional materials via email, text message, or postal mail, and displaying advertisements for products or services. This may involve using your personal information to customize the Services and advertising on our Site and other websites.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
- Communication with You: We use your personal information to provide customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide effective services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies on our Site. We use cookies to enhance and improve our Site and Services (including remembering your actions and preferences), analyze user interactions with the Services (in our legitimate interests to administer, improve, and optimize the Services), and allow third parties and service providers to tailor their services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can choose to remove or reject cookies through your browser settings.Please keep in mind that removing or blocking Cookies can negatively impact your user experience and certain features and functionality of the Services may not work correctly or be available. Additionally, blocking cookies may not completely prevent the sharing of information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes as outlined in this Privacy Policy. These circumstances may include:
- Vendors or other third parties who provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- Business and marketing partners, including Shopify, to provide services and advertise to you.
- When you direct, request, or consent to the disclosure of certain information to third parties, such as shipping products to you or using social media widgets or login integrations.
- Our affiliates or within our corporate group to run a successful business.
- In connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, enforce terms of service, and protect the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes described in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
Category:
- Identifiers, such as basic contact details and certain order and account information.
- Commercial information, such as order information, shopping information, and customer support information.
- Internet or other similar network activity, such as usage data.
Categories of Recipients:
- Vendors and third parties who provide services on our behalf, such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers.
- Business and marketing partners.
- Affiliates.
We do not use or disclose sensitive personal information to infer characteristics about you.
In the past 12 months, we have "sold" and "shared" (as defined in applicable law) personal information for the purpose of engaging in advertising and marketing activities, as follows:
Category of Personal Information:
- Identifiers, such as basic contact details and certain order and account information.
- Commercial information, such as records of products or services purchased and shopping information.
- Internet or other similar network activity, such as usage data.
Categories of Recipients:
- Business and marketing partners.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, we recommend reviewing their privacy and security policies, as well as other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information shared on third-party social networking platforms, may be viewable by other users of the Services or users of those third-party platforms without limitations on its use by us or third parties. Our inclusion of such links does not imply endorsement of the content on those platforms or their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details provided below to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge of "selling" or "sharing" (as defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transit. We recommend avoiding the use of unsecure channels to communicate sensitive or confidential information to us.
The retention period for your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce applicable contracts and policies.
Your Rights and Choices
Depending on your jurisdiction, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may only apply in certain circumstances, and we may decline your request as permitted by law.
- Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
- Right to Delete: You may have the right to request the deletion of personal information we maintain about you.
- Right to Correct: You may have the right to request the correction of inaccurate personal information we maintain about you.
- Right of Portability: You may have the right to receive a copy of the personal information we hold about you and request its transfer to a third party, under certain circumstances and with certain exceptions.
- Right to Opt-Out of Sale or Sharing or Targeted Advertising: You may have the right to direct us not to "sell" or "share" your personal information or opt-out of the processing of your personal information for targeted advertising purposes, as defined by applicable privacy laws. If you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will treat it as a request to opt-out of the "sale" or "sharing" of information for the device and browser you use to visit the Site, depending on your location.
